If you are experiencing a slow Internet connection you may need to reboot your computer and modem/router.
By rebooting your modem/router it will force a re-establishment of your internet connection.
To power cycle (reboot) your modem/router, please follow these steps:
- Switch off and unplug the power from your modem/router.
- Leave both unplugged for 30 seconds.
- Plug the power back into the modem/router and check that you now have an Internet connection.
Did you know that an extended power cycle (leaving your modem/router off for no less than 20 minutes) will reset the exchange DSL port on your line if it locks up.