Our trained business nbn™ accredited advisers are here to help ensure your experience is as seamless as possible as you migrate your business to the nbn™ broadband access network. Working to understand your business requirements, they can then help you develop a migration plan aimed at reducing the risk of business disruption and help you determine which business nbn™ wholesale solution is best suited to your requirements.
Things you should consider before connection:
- Does your business have an ATM, EFTPOS or HICAPS terminal?
- Do you have a fax machine, medical alarm, or lift emergency phone?
- Do you have a security alarm or phone line that will need special wiring or cabling?
- Will you be considering business equipment in the future that might require fixed or Wi-Fi internet access?
You should discuss these requirements with us or alarm, equipment or service provider.
Connectivity options in your business
Phone: Phones over the nbn™ access network use Voice over Internet Protocol (VoIP) services and will need to be connected directly to your VDSL2 compatible modem. We can advise you on how to connect.
Computer/ Internet Access: Your computers will need to be connected to your modem using an Ethernet data cable or a wireless network (Wi-Fi). It is unlikely your existing modem will work over the nbn™ access network. We will be able to supply or recommend a VDSL2 compatible modem that will work over the nbn™ access network.
Other devices that may be affected by the nbn™ access network
ATMs, EFTPOS and HICAPS terminals: Call your equipment provider (such as the bank that provides your EFTPOS equipment) to find out if your device will work over the nbn™ access network. If required, they can advise what alternative solutions are available.
Fire indicator panels and lift emergency phones: If you have a fire indicator panel or lift emergency phone in your business, please register it with nbn and call your provider to find out if it will work over the nbn™ access network. This will help minimise any break in service when the existing network is switched off. Register online at nbn.com.au/fireandlift or call 1800 227 300.
Security alarms: Call your security alarm provider to find out if your device will workover the nbn™ access network. If necessary, they can advise you on what alternative solutions are available.
Fax machines/TTY devices: Please check with your phone provider whether they support fax transmissions on their phone service over the nbn™ access network.
Monitored medical alarm/auto-dialler or emergency call button: Before connecting to the nbn™ access network, contact your medical alarm provider and ask whether your monitored medical alarm/auto-dialler or emergency call button will work over the nbn™ access network and what alternative solutions are available. It’s also important that you register your device online at nbn.com.au/medicalregister or call 1800 227 300. This will help us identify businesses that need support and avoid a break in service.
Pay TV service: If you are connecting to the nbn™ access network and also have a pay TV service like Foxtel, you should ensure the set-top box is connected to your network via Ethernet or Wi-Fi to allow full functionality of on-demand services.
To organise wiring changes in your business: Call your service provider and ask if they can arrange in-premises wiring or cabling changes and what the cost will be, or contact a registered cabler about connecting landline phone wall sockets to your landline phone service over the nbn™ access network (you can search online for ‘telephones & systems – installation & maintenance’).