NBN have been communicating with phone and internet providers in recent times on an emerging issue relating to the supply of core components for our nbn™ connection boxes that are used to connect premises to the nbn™ HFC network.
This situation led to nbn making the temporary decision to not take any new orders from phone and internet providers for HFC customers, with some limited exceptions. However, based on our discussions with our equipment supplier, and based on current forecasts, we expect to be in a position to recommence taking new connection orders for HFC customers via providers towards the end of May or early June 2021.
Please keep in mind that our recommencement plan is contingent on deliveries of stock and other factors out of our control and at this point it is possible that not all HFC customers will be able to order a service straight away. The situation could quickly change, and we may need to delay or change the recommencement plan. We will communicate any changes as soon as they are known.
We apologise to new customers that have been affected by this global supply chain issue and the anticipated delays. We are currently working closely with all providers to help fulfil any in-flight orders. As we work at connecting these premises, please keep in mind there may be delays in the installation of your service.
We do not anticipate that this situation will any of the 1.9 million HFC premises that are already connected to the nbn™ network. We would also like to reassure these existing customers that we are able to repair and replace equipment in in your home or place of business, if required.
This decision will not affect other customers connected to the nbn™ network by other nbn™ access technologies. We appreciate that for those customers yet to connect to the nbn™ HFC network, this is frustrating.
If you haven’t been connected to the nbn™ network yet, and your premises is served by nbn’s HFC technology, you can learn more about how this situation will affect your premises by checking your address. We appreciate your patience and apologise for any inconvenience this may cause. We assure you that we are doing everything we can to work with suppliers to expedite the delivery of stock and return to business as usual as quickly as possible.