Financial Hardship Policy

What is financial hardship?

The Financial Hardship process is designed to help you come to an arrangement with us to help you catch up on your financial and contractual obligations with JaziNet.

Financial Hardship assistance is made available for customers who are experiencing temporary or long-term financial stress.

Common events leading to Financial Hardship include:

  • Declining business or sales revenue
  • Injury or illness
  • Unemployment or reduction of income
  • Family breakdown
  • Domestic or Family violence
  • Natural disasters
  • Death in the Family
  • Incarceration or other legal issues

How can we help?

Our aim is to get you back on track and in control of your monthly JaziNet bill.

If you are experiencing Financial Hardship, we have a variety of options to help you get back in control.  Any help we can give will depend on your individual circumstances and will be on a case by case basis. Some of these options include, but are not limited to:

  • Spend controls
  • Restriction of services to reduce financial overcommitment
  • Transferring the Customer to a contract which includes hard caps or shaping
  • Long-term payment arrangements
  • Waiver of late payment fees
  • Waiving cancellation fees


If we request information about your circumstances and it’s not provided to us, we may not be able to make an assessment about your eligibility under our Financial Hardship policy. Once all requested information (if applicable) has been provided, we will make an assessment within 10 business days and advise you of the outcome. We will not charge you for this assessment.

Your financial hardship assessment will be subject to a review every two months, to make sure this arrangement is still suitable to your financial position.  If your financial position changes, for better or worse, please contact us at your earliest convenience to discuss your situation.

If you are unhappy with the assessment of your Financial Hardship application or wish to seek a review, please contact us using the financial hardship contact details above and advise our team that you have a concern. We will endeavour to resolve any issues or concerns you have in accordance with our complaints policy.